At Arvino, we are dedicated to providing a smooth and reliable shipping experience for our customers. Below are the details of our shipping policy to ensure your order reaches you promptly and securely.

Delivery Timelines:

• Ready-to-Ship Orders:These orders are dispatched within 5-7 business days.
• Customized/Engravable Products:These orders are dispatched within 10-15 business days.
• Once your order has been shipped, you will receive tracking information via email. Tracking information will be emailed to the address provided during checkout. Please ensure your contact details are correct to receive timely updates

Shipping Methods:

• All orders, both domestic and international, are shipped through registered courier companies only, ensuring reliable and trackable

Domestic Shipping:

• We offer standard shipping options within India.
• Estimated delivery times shown at checkout are approximate and may vary due to unforeseen delays or carrier issues.

International Shipping:

• We ship to most countries around the world.
• International shipping charges and delivery times will be calculated and displayed at checkout.
• Please be aware that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.

Order Tracking:

• After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
• You can use this tracking number to monitor the status of your shipment.

Shipping Inquiries:

• If you have any questions or concerns regarding your shipment, please feel free to email us.
• Our customer service team will be happy to assist you with any inquiries you may have.

Import Duty Information for International Orders

Please be aware that import duty fees may apply to international orders outside of India. These fees are determined by the authorities of the respective country and must be paid directly to the shipping company by the customer in order to avoid delays or penalties. Arvino is not responsible for any import duties or charges imposed by governments outside of India.

The shipping company will notify you of any applicable charges and provide payment instructions. Should you have any questions or concerns, please contact our customer support team or the shipping company's help desk for assistance.

Please ensure that import duties are paid in a timely manner to prevent potential penalties or rejection of the shipment, which may result in loss of the order. Arvino is not liable for refunds for orders lost under these circumstances.

Thank you for choosing Arvino. We strive to ensure your order is delivered efficiently and securely, providing you with the best possible shopping experience.

By placing an order with Arvino, you acknowledge and agree to the terms outlined in this Shipping Policy

Cancellation, Exchange, Returns and Warranty

 Warranty Policy

At Arvino, we are committed to delivering exceptional quality in every piece of jewelry we offer. Each item is covered by a 2-year warranty from the date of purchase. If any item is found to be faulty within this period, we will be pleased to repair or offer complimentary replating.

To proceed with a warranty claim, customers are responsible for securely shipping the item back to us. Once received, our team will inspect the piece and arrange for repair or replating as required. To ensure the longevity of your jewelry, please adhere to our detailed care instructions.

Cancellation Policy

To request an order cancellation, please email us within 2 hours of placing your order. If your order has already been fulfilled and shipped before we receive your cancellation request, it cannot be canceled. If we are able to cancel your order, a refund will be processed to the original payment method within 2 to 10 banking days. For any questions or further assistance, please contact us.

Return Policy

We do not accept returns unless the item arrives damaged. If your order is received in a damaged condition, please contact us within 48 hours of delivery with clear images of the damaged item and packaging. Our team will assess the issue and offer a replacement or repair as needed
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Refund Policy

For approved cases of damaged items, refunds will be processed once we receive and inspect the returned item. If approved, a refund will be issued to your original payment method within 14 business days.

Exchange Policy

We are pleased to offer complimentary exchanges on any item within 7 days of delivery. Please note that sale prices and coupons used at the time of purchase do not apply to exchanges. In case of any price difference during your exchange, the additional amount must be paid by the customer.

To process an exchange, simply drop us an email
At Arvino, we strive to provide an excellent customer experience. Should you have any questions or require further assistance, please contact us. We appreciate your understanding and cooperation with our policies.