KrutiArts Shipping Policy

Thank you for shopping with KrutiArts! We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy to ensure a smooth shopping experience.

1. Order Processing Time

• All orders are processed within 1-3 business days from the time of purchase.
• Orders are not shipped or delivered on weekends or public holidays.
• A confirmation email will be sent to you once your order is processed and shipped.

2. Shipping Rates and Delivery Times

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.

Shipping rates are calculated at checkout based on your location and the selected shipping method.

3. Shipping Methods

We offer several shipping options to suit your needs:

• Standard Shipping
• Expedited Shipping

Delivery times may vary depending on the shipping carrier and your location.

4. International Shipping

• We offer international shipping to select countries.
• International orders may take 7-21 business days for delivery depending on the destination.
• Any applicable customs duties or taxes are the responsibility of the customer.

5. Shipping Address

• Please double-check your shipping address before finalizing your order.
• KrutiArts is not responsible for any delays or misdeliveries due to incorrect or incomplete addresses provided.

6. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can track your order directly through the carrier's website or via your KrutiArts account.

7. Shipping Delays

• While we aim to process and ship your order quickly, please note that delays may occur due to factors beyond our control, such as weather, customs processing, or carrier issues.
• If there are any significant delays, we will notify you with updates.

8. Lost or Damaged Packages

• KrutiArts is not responsible for lost or damaged packages once they have been shipped.
• If your package has been lost or damaged in transit, please contact the carrier immediately using your tracking number.
• For assistance, feel free to reach out to our customer support team at kruti@krutiarts.in

9. Returns and Exchanges

• Please refer to our Return & Exchange Policy for information regarding returns, exchanges, or damaged items.

We appreciate your business and are dedicated to ensuring your satisfaction with every purchase. Thank you for choosing KrutiArts!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: [UG-34, Atlanta Shoppers, B/S Reliance Market, Vesu, Surat, Gujarat 395007] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.