At URNAM, every style is thoughtfully crafted with care. As most of our pieces are made to order, shipping timelines reflect the time required to create each piece with precision and attention to detail. Domestic Shipping (India) - Shipping Charges Complimentary shipping on all prepaid orders Cash on Delivery (COD): An additional charge of ₹350, payable in advance Priority Shipping: Available for domestic orders at an additional charge of ₹350. Please contact us via WhatsApp or email for details. Order Processing & Dispatch All domestic orders are made to order Orders are typically dispatched within 8–9 business days from the date of order confirmation In rare instances, processing may take slightly longer; customers will be proactively informed via WhatsApp or email Delivery & Tracking Once your order is dispatched, you will receive a shipping confirmation email with a tracking link Delivery timelines may vary based on location and courier partner International Shipping - Shipping Charges Flat international shipping fee: ₹1,500 (approximately USD 16, subject to currency fluctuations) Free shipping on international orders above ₹40,000 Priority Shipping: Available at an additional charge; please contact us for details Note: All international duties, taxes, and import charges are covered by URNAM. There are no additional or hidden charges to be paid by you. Order Processing & Dispatch International orders are made to order Orders are dispatched within 8–9 business days Any delays beyond this timeframe will be communicated promptly International Transit Time Estimated delivery time after dispatch: 7–8 business days Delivery timelines may vary depending on destination country, customs clearance, and courier operations Tracking Once shipped, you will receive an email with your tracking details Tracking can be accessed directly via our courier partner’s website Important Notes Delivery timelines are estimates and may vary due to factors beyond our control Priority shipping is subject to availability Free shipping applies only to international orders above ₹40,000 For any shipping-related queries, please contact us.

Refund Rules

At URNAM, every garment is thoughtfully designed and handcrafted with care. We believe in intentional design, refined craftsmanship, and creating pieces meant to be cherished, while maintaining clarity and fairness in our policies. Please review the policy below before placing your order. Domestic Orders (India) -No-Questions-Asked Returns & Exchanges We offer a 7-day no-questions-asked return and exchange on all domestic orders within India. If a piece doesn’t feel right, you may request a return or exchange within 7 days of receiving your order, subject to the eligibility conditions outlined below. To initiate a return or exchange, please contact us. Return & Exchange Eligibility To ensure quality and fairness, all returned or exchanged items must: Be unused, unworn, and unwashed Have original tags, packaging, and invoice intact Be returned in their original condition Requests that do not meet these conditions may not be accepted. Exchange Process & Timelines Exchanges are subject to product availability Once your exchange request is approved, we will arrange a reverse pickup After the returned item is received and quality-checked: The exchange product will be dispatched within 7–9 business days If the requested exchange item is unavailable: You may choose an alternative product, or Opt for a refund as per our refund policy Non-Returnable & Non-Exchangeable Items Made-to-order or specially customized pieces (if applicable) Refunds (Domestic Orders) Refunds are initiated once the returned item is received and approved Refunds are processed within 9–10 business days The amount is credited to the original mode of payment International Orders All international orders are made-to-order and shipped internationally. As such, we are currently unable to offer returns or exchanges on international purchases. We recommend reviewing size charts carefully and reaching out to us before placing an order for any sizing or product-related assistance. For pre-purchase support, please contact us. Damaged or Incorrect International Orders In the unlikely event that you receive a damaged or incorrect product, please notify us within 48 hours of delivery, along with clear supporting images. Each case will be reviewed individually, and a suitable resolution will be offered at our discretion. A Note on Handcrafted Pieces Each URNAM garment is individually handcrafted. Subtle variations in color, texture, or embroidery are inherent to the process and enhance the uniqueness of every piece. These variations are not considered defects. Need Assistance? For any questions regarding returns, exchanges, refunds, or sizing, please reach out.